Comments on JET Customer Service

Comments on JET Customer Service

After reading how JET was reorganized to meet a growing interest in woodworking, John E. Brady wondered what the company was doing about customer service. John was happy with his purchase of a new JET table saw, until he began assembling it and couldn’t mount the blade guard. The threads on the end of the guard extension bar weren’t machined correctly. Unhelpfully, the store where he bought it told him to call JET. When he called customer service at JET, they took his name and address and promised to send a new part. A month passed and the part hadn’t arrived. He called again and again customer took his name and address and promised to send another part. It’s now five years later and he’s still using the saw without a blade guard.

Henry Rowe thinks there’s an important item missing from the Safetypaq & a breathing filter mask (a.k.a. dust mask). There’s always dust, he notes, no matter what you do to control it, and it presents both short-term and long-term hazards to the respiratory system. Henry believes that a filter mask should be considered just as important as any other piece of safety equipment in a shop.

With 18 years experience taking down trees around wires and houses, Jerry Mosner strongly recommends seeking out a professional to do any tree cutting. To get the lowest price, he recommends getting as many estimates as possible & even from companies you might consider too far away. Another resource could be moonlighting employees of large tree removal companies such as Asplundh, with extensive experience working around power lines and houses

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